Shipping Questions

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Shipping

Find answers to frequently asked questions about shipping

How do I check the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (whe

Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK and Germany. For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before con

How often do you ship? When can I expect delivery?

We ship orders on Monday, Wednesdays and Fridays …. We offer a variety of shipping options that you can choose from during the checkout process. Each option gives you a tentative delivery date. Different carriers offer different services. Costs depen

Do you ship to PO Boxes?

Yes. We're limited to using the USPS but we do regularly ship to PO Boxes.If you'd like delivery to your home or work we'll need a street address and can use a variety of carriers and service options.

Im concerned because. while today and tomorrow are going to be above freezing, the night is was shipped as well as yesterday were below zero.

We protected your order with styrofoam packaging material that should insulate your products. Please just make sure not to leave them sitting on the porch or in a mailbox for a long time.

How often do you ship orders from your warehouse?

We ship out orders on Mondays, Wednesdays, and Fridays. When checking out, the delivery dates shown are calculated based on Mondays, Wednesdays, and Fridays and the time the order was placed. 12:00 pm USA Eastern time is the cutoff time for orders.

Can I pick up my products that I have ordered?

We do not typically offer order pick-up. However, if your order is under $100, you may contact us at [email protected] to see if something can be arranged. As a reminder, orders over $100 qualify for free shipping.

I just placed an order and I would like to know how long is it going to take to deliver the products.

Typically we ship twice a week, and we do not ship on weekends. You should receive a tracking number as soon as your order ships.